SkyHub software 1 year support package for SENSYS MagDrone
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A 1-year SPH Engineering support package for a SkyHub on-board computer running the SkyHub software option for SENSYS MagDrone magnetometers. It is for teams that want SPH's support team and software updates after their first year. HobiTech supplies it in India as an Official Partner of SPH Engineering.
Package details
| Period | 1 year from the day of purchase |
| Linked to | One SkyHub unit, identified by its serial number |
| Software updates | Updates to the latest version of SPH Engineering software |
| Support | SPH Engineering support team by email, phone or video conference, during business hours |
| Delivery | Digital (no shipping) |
What does the SkyHub 1 year support package for SENSYS MagDrone cover?
SPH Engineering's terms of sale describe the annual Support & Update pack as giving:
- Updates to the latest version of SPH Engineering software.
- Access to SPH Engineering's support team by email, or by phone or video conference during business hours.
The support period is valid for 1 year from the day of purchase. A SkyHub support pack is tied to one SkyHub unit, identified by its serial number. SPH states that its support team helps with system updates and reconfiguration only while SkyHub support is active.
SPH Engineering's SkyHub user manual lists the SENSYS MagDrone R1, R3 and R4 among the sensors SkyHub supports. The MagDrone R1 logs its data on SkyHub over USB; the R3 and R4 take a GPS feed from SkyHub.
When do you need it?
SPH Engineering treats SkyHub support as active if the SkyHub was bought within the last 12 months, or if a support extension has been bought. Support for SPH hardware is included for one year after delivery, with a one-month grace period for logistics; after that, SPH requires a SkyHub support pack. SPH asks customers to check that support is active before upgrading.
If the pack is not renewed, the last software version installed during a valid support period keeps working, but it no longer receives updates or support.
What it works with
- SkyHub on-board computer hardware with the MagDrone software option, identified by its serial number
- Magnetometers: SENSYS MagDrone R1, MagDrone R3, MagDrone R4
- Processing software: SENSYS MAGNETO
- All sensors in our magnetometer collection
Why buy the SkyHub 1 year support package for SENSYS MagDrone from HobiTech?
HobiTech is an Official Partner of SPH Engineering based in Bengaluru, India. Every order comes with a GST invoice, and our local team supports the sensor, the drone and the software.
Frequently Asked Questions
Is the support package tied to one SkyHub?
Yes. SPH Engineering ties each SkyHub support pack to one SkyHub unit, identified by its serial number. Please share your SkyHub serial number when you request a quote.
How long does the support package last?
1 year from the day of purchase.
What happens if I do not renew?
The last software version installed during a valid support period remains fully functional, but it no longer receives updates or support.
Do I need it in my first year?
SPH counts SkyHub support as active for 12 months after purchase. The package extends support after that.
How do I buy the SkyHub 1 year support package for SENSYS MagDrone in India?
Use Request a quote on this page, or call HobiTech on +91 70225 26509. We confirm the price and configuration, and every order comes with a GST invoice.