SkyHub software 1 year support package for Methane Detector
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A 1-year SPH Engineering support package for a SkyHub on-board computer running the SkyHub software package for Methane detector. It is for teams that want SPH's support team and software updates after their first year. HobiTech supplies it in India as an Official Partner of SPH Engineering.
Package details
| Period | 1 year from the day of purchase |
| Linked to | One SkyHub unit, identified by its serial number |
| Software updates | Updates to the latest version of SPH Engineering software |
| Support | SPH Engineering support team by email, phone or video conference, during business hours |
| Delivery | Digital (no shipping) |
What does the SkyHub 1 year support package for Methane Detector cover?
SPH Engineering's terms of sale describe the annual Support & Update pack as giving:
- Updates to the latest version of SPH Engineering software.
- Access to SPH Engineering's support team by email, or by phone or video conference during business hours.
The support period is valid for 1 year from the day of purchase. A SkyHub support pack is tied to one SkyHub unit, identified by its serial number. SPH states that its support team helps with system updates and reconfiguration only while SkyHub support is active.
SPH Engineering describes the Methane detector package as software for methane detector integration. It includes firmware for the SkyHub on-board computer and a companion application for UgCS, supports Laser Falcon and LMC detectors, and requires SkyHub and a UgCS licence.
When do you need it?
SPH Engineering treats SkyHub support as active if the SkyHub was bought within the last 12 months, or if a support extension has been bought. Support for SPH hardware is included for one year after delivery, with a one-month grace period for logistics; after that, SPH requires a SkyHub support pack. SPH asks customers to check that support is active before upgrading.
If the pack is not renewed, the last software version installed during a valid support period keeps working, but it no longer receives updates or support.
What it works with
- SkyHub software package for Methane detector (the software option this pack supports)
- SkyHub on-board computer hardware, identified by its serial number
- Detector: Falcon Plus TDLAS methane detector
- All sensors in our methane detection collection
Why buy the SkyHub 1 year support package for Methane Detector from HobiTech?
HobiTech is an Official Partner of SPH Engineering based in Bengaluru, India. Every order comes with a GST invoice, and our local team supports the sensor, the drone and the software.
Frequently Asked Questions
Is the support package tied to one SkyHub?
Yes. SPH Engineering ties each SkyHub support pack to one SkyHub unit, identified by its serial number. Please share your SkyHub serial number when you request a quote.
How long does the support package last?
1 year from the day of purchase.
What happens if I do not renew?
The last software version installed during a valid support period remains fully functional, but it no longer receives updates or support.
Do I need it in my first year?
SPH counts SkyHub support as active for 12 months after purchase. The package extends support after that.
How do I buy the SkyHub 1 year support package for Methane Detector in India?
Use Request a quote on this page, or call HobiTech on +91 70225 26509. We confirm the price and configuration, and every order comes with a GST invoice.