Refund and Returns Policy

LAST REVISION: 28 January 2024

Introduction:

Welcome to Hobitech (“we,” “us,” or “our”). Our refund and return policy governs the terms and conditions under which you, the customer, may request a return or refund for products purchased through our website, hobitech.in. By making a purchase on our website, you agree to comply with and be bound by this policy.

Eligibility for Refunds and Returns:

We accept returns and process refunds under the following conditions:

1. Any product noticed as “Received in Physically Damaged Condition” , Damage upon Delivery” or “Missing Accessories/Items in Box” has to be reported within 48 hours of delivery to be eligible for a replacement. Any issues reported after 48 hours will not be accepted.
2. We hold no responsibility for product issues arising from compatibility with unsupported devices.
3. You are required to provide proof of the issue, including a video of the unboxing and initial use of the product and the item must be in its original, unused, and untampered condition. All accessories, documentation, and packaging must be included and undamaged.
4. The return must be accompanied by the original proof of purchase, such as an order number or a sales receipt and The serial number/IMEI of the product being returned should match our system
5. Certain products, including drones with activated software or personalized accessories, may not be eligible for return. For specific details, please contact our customer support.

Return will be processed only if:

Upon receiving your returned item, we will conduct a thorough inspection to verify its compliance with the eligibility criteria mentioned above. If the product is in an acceptable condition, we will proceed to process your refund.

1. It is determined that the product was not damaged while in your possession.
2. the product is not different from what was shipped to you.
3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
4. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model, product not compatible with other accessories.

How to Initiating a Return:

To initiate a return, please follow these steps:

• Log in to your account on hobitech.in.
• Access your order history and select the specific order containing the item you wish to return.
• Follow the provided instructions to initiate the return process.

Refund Options:

We offer two refund options:

1. Store Credit: Receive a store credit that can be utilized to purchase other products from our website.
2. Original Payment Method: Receive a refund to your original payment method. Please be aware that it may take several business days for the refund to appear in your account, contingent on your payment provider’s policies.

Advance Booking Amount

The booking amount/partial payment/deposit amount is non-refundable once the order has been processed and the customer initiates a cancellation.

Return Shipping:

You are responsible for the cost of shipping the item back to us. We strongly recommend using a trackable and insured shipping method to ensure the secure return of the product. Shipping costs are non-refundable.

Contact Information:

Should you have any inquiries or concerns regarding our refund and return policy, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may encounter.

Policy Amendments:

Hobitech retains the right to modify or amend this refund and return policy at any time. Any changes will be posted on our website with the updated effective date.

By engaging in a transaction on hobitech.in, you explicitly acknowledge and consent to the terms and conditions outlined in this refund and return policy.

Thank you for selecting Hobitech for your drone and accessory needs. We greatly value your business.