LAST REVISION: 28 October 2023
1. Introduction:
Welcome to Hobitech (“we,” “us,” or “our”). Our refund and return policy governs the terms and conditions under which you, the customer, may request a return or refund for products purchased through our website, hobitech.in. By making a purchase on our website, you agree to comply with and be bound by this policy.
2. Eligibility for Refunds and Returns:
We accept returns and process refunds under the following conditions:
- You must initiate a return request within 7 days of receiving the product.
- The item must be in its original, unused, and untampered condition.
- All accessories, documentation, and packaging must be included and undamaged.
- The return must be accompanied by the original proof of purchase, such as an order number or a sales receipt.
- Certain products, including drones with activated software or personalized accessories, may not be eligible for return. For specific details, please contact our customer support.
3. Initiating a Return:
To initiate a return, please follow these steps:
- Log in to your account on hobitech.in.
- Access your order history and select the specific order containing the item you wish to return.
- Follow the provided instructions to initiate the return process.
4. Inspection and Processing:
Upon receiving your returned item, we will conduct a thorough inspection to verify its compliance with the eligibility criteria mentioned above. If the product is in an acceptable condition, we will proceed to process your refund.
5. Refund Options:
We offer two refund options:
- Store Credit: Receive a store credit that can be utilized to purchase other products from our website.
- Original Payment Method: Receive a refund to your original payment method. Please be aware that it may take several business days for the refund to appear in your account, contingent on your payment provider’s policies.
6. Return Shipping:
You are responsible for the cost of shipping the item back to us. We strongly recommend using a trackable and insured shipping method to ensure the secure return of the product. Shipping costs are non-refundable.
7. Contact Information:
Should you have any inquiries or concerns regarding our refund and return policy, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may encounter.
8. Policy Amendments:
Hobitech retains the right to modify or amend this refund and return policy at any time. Any changes will be posted on our website with the updated effective date.
By engaging in a transaction on hobitech.in, you explicitly acknowledge and consent to the terms and conditions outlined in this refund and return policy.
Thank you for selecting Hobitech for your drone and accessory needs. We greatly value your business.