Common purchase queries answered
Orders and Shipping
Orders placed on hobitech.in will undergo a processing period of 3 working days from the date of order placement. This processing period may vary during peak demand seasons, sales, or promotional events.
- Go to the HobiTech website (Hobitech). Locate the “My Account” button, usually at the top-right corner.
- Enter your name, email address, and create a strong password. You may also be asked for additional information like your phone number or address for better service.
- Agree to Terms: Read and agree to the terms and conditions by checking the box.
- Submit: Click the “Create Account” or “Sign Up” button to complete the process.
- Verify Your Email: Check your email inbox for a verification link. Click on the link to confirm your account.
Log In to Your Account:
Go to the HobiTech website (Hobitech) and log in using your email and password.Access Your Profile:
Click on your profile icon or name at the top-right corner of the homepage and select “Account Settings” or “Addresses” from the dropdown menu.Edit Shipping Address:
- Locate the “Shipping Address” section.
- Click “Edit” next to your existing address or “Add New Address” if you’re entering a new one.
Update Your Details:
Enter the correct address, including any relevant details like apartment numbers or postal codes. Double-check for accuracy.Save Changes:
Click “Save” to confirm the changes.Order in Progress?
If you have a pending order, contact our customer support team immediately to update the shipping address before dispatch.
Feel free to reach out to us if you need further assistance!
Tracking your order is simple! Here’s how:
Log In to Your Account:
Visit the HobiTech website (Hobitech) and log in using your email and password.Go to “My Orders”:
Click on your profile icon or name at the top-right corner of the homepage and select “My Orders” from the dropdown menu.Select Your Order:
Locate the order you want to track from the list of your recent purchases.View Order Details:
Click on the specific order to view its status, such as “Processing,” “Shipped,” or “Delivered.”Check Tracking Information:
If your order has been shipped, you’ll find a tracking number and a link to the courier’s website. Click the link or copy the tracking number to check real-time updates on the shipment’s progress.Order Confirmation Email:
Alternatively, check your order confirmation or shipping email for tracking details.
If you encounter any issues or need further assistance, contact our customer support team for help!
No, HobiTech does not store your credit card information. Payments are processed securely through trusted third-party gateways that comply with industry standards. If you choose to save payment details, they are encrypted and managed by the payment gateway, not us. For questions, contact our support team!
No, HobiTech does not charge sales tax unless required by law in your location. If applicable, the tax amount will be calculated at checkout based on your shipping address and displayed before you complete your purchase.
For more details, contact our customer support team.
Yes, HobiTech ships to India Only!
Yes, we strive to ship all items in your order together in one package whenever possible. If there are any exceptions due to product availability or logistics, we’ll inform you in advance and provide tracking details for each shipment.
For any questions, feel free to contact our customer support team!
If you need to swap an item
Returns and Exchanges
- Any product noticed as “Received in Physically Damaged Condition” , Damage upon Delivery” or “Missing Accessories/Items in Box” has to be reported within 48 hours of delivery to be eligible for a replacement. Any issues reported after 48 hours will not be accepted.
For a better understanding, please refer to the Perticuler page.
If you received the wrong item, please provide proof of the issue by sharing a clear photo and video of the unboxing. Contact our support team immediately with your order details and the evidence. Once verified, we’ll arrange for a replacement as quickly as possible.
Thank you for your understanding and cooperation!
If your order arrived damaged, please provide proof of the issue by sharing a clear photo and video of the unboxing, showing the damage. Contact our support team immediately with your order details and the evidence. Once verified, we’ll arrange for a replacement or resolution as quickly as possible.
We appreciate your understanding and are here to assist you!
Once your return is authorized, our support team will provide you with the return address and any necessary instructions. Please ensure the item is securely packaged to avoid damage during transit and include any required documentation, such as the return authorization number or invoice.
If you have further questions or need assistance, feel free to contact our support team!
Receiving support from HobiTech is easy! You can:
- Email Us: support@hobitech.in
- Call Us: +91 8660882500
- Live Chat: +918660882500
- If Your Order Hasn’t Shipped Yet: We’ll update the address and ensure your order is sent to the correct location.
- If Your Order Has Already Shipped: We’ll assist you in coordinating with the carrier to reroute the package, if possible, or explore other solutions.
Act quickly to avoid delays or complications. Our support team is here to help!
Yes, you can request changes or cancellations to your order, but only if it hasn’t been processed or shipped yet. Contact our customer support team as soon as possible with your order number and the details of the changes or cancellation you’d like to make.
If the order has already been processed or shipped, changes or cancellations may not be possible, but we’ll work with you to find the best solution.
For more details, feel free to reach out to our support team!
Yes, if an item is sold out, you may be able to pre-order it depending on availability. Check the product page for a “Pre-Order” option or contact our customer support team to inquire about pre-ordering.
We’ll provide you with an estimated restock date and shipping timeline for the pre-ordered item. If pre-orders are not available, you can request to be notified when the item is back in stock.
For more details, feel free to get in touch with our support team!
