Refund & Returns Policy

Introduction

This Refund and Returns Policy sets out the conditions under which you may request a return or refund for products purchased through hobitech.in. By making a purchase, you agree to be bound by this policy.

Eligibility for Refunds and Returns

We accept returns and process refunds under the following conditions:

1. Any product received in physically damaged condition, damaged on delivery, or with missing accessories or items in the box must be reported within 48 hours of delivery to be eligible for a replacement. Issues reported after 48 hours cannot be accepted.
2. We are not responsible for product issues arising from compatibility with unsupported devices.
3. You must provide proof of the issue, including a video of the unboxing and initial use. The item must be in its original, unused and untampered condition, with all accessories, documentation and packaging included and undamaged.
4. The return must include the original proof of purchase — such as an order number or sales receipt — along with the serial number or IMEI of the product being returned.

Return Process

To start a return, contact our team with your order details and supporting evidence. Once your request is reviewed and approved, we will guide you through the next steps for returning the product.

Refunds

Approved refunds are processed to your original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Exclusions

Certain items may not be eligible for return or refund, including products damaged through misuse, products returned without their original packaging and accessories, and any item reported outside the 48-hour window.

Manufacturer Warranty

Many products carry a manufacturer's warranty. For issues arising after the return window, we can help direct you to the appropriate manufacturer or authorised service support.