Cancellation Policy

Introduction

This Cancellation Policy applies to all orders placed through hobitech.in, including orders paid for online via Razorpay and orders reserved for pickup at our Bengaluru store with an advance payment. By placing an order, you agree to the terms set out below, in addition to our Terms & Conditions.

When You Can Cancel

You may cancel your order at any time before it has been dispatched for shipping, or before it has been marked ready for store pickup. Once your order has been dispatched, it is no longer eligible for cancellation under this policy — any issue with a shipped order, such as damage, defect, or missing items, is instead handled under our Refund & Returns Policy.

How to Request a Cancellation

To cancel an order, contact us with your order number through any of the following channels, and we will confirm whether your order is still eligible for cancellation based on its current dispatch status:

1. Phone / WhatsApp: +91 70225 26509 (Sun–Sat, 10:30 AM – 7:30 PM)
2. Email: support@hobitech.in

Refunds on Cancellation

Where a cancellation is approved, the refund is calculated as follows:

1. Payment gateway charges. The transaction fee levied by Razorpay on the original online payment is non-refundable and will be deducted from your refund.
2. Vendor procurement & shipping cost. If your order required us to specifically source and ship the product from our vendor or distributor to fulfil your purchase — rather than from stock we already held — the actual cost we incurred to procure and bring that product in will also be deducted from your refund.
3. The balance amount, after these deductions, will be refunded to your original payment method within 5–7 business days of the cancellation being approved, subject to your bank or card network's own processing timelines.
4. Where a deduction applies, we will inform you of the exact amount before your cancellation is finalized, so there are no surprises.
5. The same deduction principle applies to orders reserved for in-store pickup where an advance payment was made.

Cancellations Initiated by HobiTech

We reserve the right to cancel an order before dispatch for reasons such as stock unavailability, a pricing or listing error, suspected fraudulent activity, or an inability to verify shipping or delivery details. In these cases, you will receive a full refund with no deductions, and we will notify you of the reason for the cancellation.

Non-Cancellable Orders

Enterprise, agricultural, or customized drone and payload systems that are specifically configured, imported, or built to order at your request may not be cancellable once we have placed the corresponding order with our vendor or distributor. Where this applies, we will inform you at the time of order confirmation.

Related Policies

This Cancellation Policy works alongside our Shipping Policy and Refund & Returns Policy. If your order has already been dispatched, please refer to the Returns Policy for how to report damage, defects, or missing items.