Cancellation Policy

Introduction

This Cancellation Policy applies to all orders placed through hobitech.in, including orders paid for online via Razorpay and orders reserved for pickup at our Bengaluru store with an advance payment. By placing an order, you agree to the terms set out below, in addition to our Terms & Conditions.

When You Can Cancel

You may cancel your order at any time before it has been dispatched for shipping, or before it has been marked ready for store pickup. Once your order has been dispatched, it is no longer eligible for cancellation under this policy — any issue with a shipped order, such as damage, defect, or missing items, is instead handled under our Refund & Returns Policy.

How to Request a Cancellation

To cancel an order, contact us with your order number through any of the following channels, and we will confirm whether your order is still eligible for cancellation based on its current dispatch status:

1. Phone / WhatsApp: +91 70225 26509 (Sun–Sat, 10:30 AM – 7:30 PM)
2. Email: support@hobitech.in

Refunds on Cancellation

Where a cancellation is approved, we may deduct a cancellation charge of up to 25% of the total order value before refunding the balance. This charge is calculated on the order value itself — not on however much you have actually paid — and applies the same way whether you paid the full amount online or only an advance or partial payment, including for orders reserved for in-store pickup. The exact amount withheld, within this 25% ceiling, depends on the circumstances of your order at the time of cancellation.

1. The deduction can never exceed the amount you have actually paid us. If 25% of the order value is more than your advance or partial payment, the deduction is simply capped at that payment — you will not be asked to pay any difference.
2. We will inform you of the exact amount to be deducted before your cancellation is finalized, so there are no surprises.
3. The balance amount, after this deduction, will be refunded to your original payment method within 5–7 business days of the cancellation being approved, subject to your bank or card network's own processing timelines.

Cancellations Initiated by HobiTech

We reserve the right to cancel an order before dispatch for reasons such as stock unavailability, a pricing or listing error, suspected fraudulent activity, or an inability to verify shipping or delivery details. In these cases, you will receive a full refund with no deductions, and we will notify you of the reason for the cancellation.

Non-Cancellable Orders

Enterprise, agricultural, or customized drone and payload systems that are specifically configured, imported, or built to order at your request may not be cancellable once we have placed the corresponding order with our vendor or distributor. Where this applies, we will inform you at the time of order confirmation.

Related Policies

This Cancellation Policy works alongside our Shipping Policy and Refund & Returns Policy. If your order has already been dispatched, please refer to the Returns Policy for how to report damage, defects, or missing items.